FAQ

Why should I trust Palm4Paw?

We only partner with brands that meet our high standards for quality and safety. Plus, all our counselors are specially trained to provide expert guidance for you and your pet. Majority of our employees have pets of our own, including the owners! And we only want the best for you and your special pet.
How do I contact Palm4Paw for support?

Our friendly support team is available 24/7 for members. Just visit our website for fast assistance. You can also email us at support@paws4paws.com
How much does membership cost?

Membership is $15/month or $150/year if you pay annually (which saves you $30!). A percentage of your membership directly goes toward charities and support missions.
Can I cancel my membership anytime?

Yep! You can cancel whenever you’d like, but we’re confident you and your pet will love being part of the Palm4Paw family.
What is Palm4Paw?

Palm4Paw is a membership service that helps pet owners provide the best care for their furry friends. We offer 24/7 emergency counseling, financial assistance for pet care, exclusive discounts, and monthly gift boxes packed with awesome products.
What’s included in the membership?

Members get access to: ✅ 24/7 Emergency Counseling ✅ Financial Assistance for vet bills, food, and supplies(If qualified) ✅ Monthly Gift Boxes filled with treats, toys, and wellness items ✅ PawPoints Rewards for buying recommended pet products ✅ Exclusive Discounts on trusted pet brands
Are your counselors trained?

Absolutely! Every Palm4Paw counselor receives specialized training to provide accurate, compassionate, and helpful advice tailored to your pet's needs.
What’s the difference between emergency counseling and regular counseling?

🔸 Emergency Counseling is available 24/7 to guide you through urgent situations like sudden illnesses, injuries, or concerning behavior. 🔸 Regular Counseling is for everyday pet concerns, which is also available 24/7 — like training tips, nutrition advice, wellness guidance, or behavior questions.
How do I schedule a counseling session?

Members can simply connect with an available Counselor any time 24/7 through our website. If a Member is having a pet emergency, please let the Counselor know.
What comes in the Palm4Paw gift boxes?

Each box includes a mix of healthy treats, fun toys, and wellness products — all from brands we trust. Every item is handpicked to make sure it's safe and perfect for your pet.
What if my pet has allergies?

No worries! Just let us know when signing up, and we’ll make sure to avoid products that could cause issues.
Are the gift boxes customized for my pet?

Absolutely! We tailor each box based on your pet’s size, age, and needs to make sure they’re getting products they’ll love.
Can I participate in Palm4Paws Charity Events?

Of course! We will always display all our upcoming charity events on our Events page, so you can come join us.
Can I suggest a shelter for donations?

Absolutely! We love partnering with organizations that are making a difference. Just reach out, and we’ll see how we can help.
How does Palm4Paw support animal shelters?

Through our Paws for a Cause campaign, a portion of every membership goes toward helping shelters with food, medical care, and supplies. Plus, our entire team comes together for an annual charity event to support pets in need.
How do I earn PawPoints?

Earn points by: ✅ Buying approved pet products through our website or buying them physically and scanning your receipts. ✅ Completing wellness checkups for your pet. ✅ Participating in fun challenges like our Healthy Paw Challenge.
What can I redeem PawPoints for?

PawPoints can be redeemed for: 🐾 Discounts on Palm4Paw services 🐾 Free gift box upgrades 🐾 Exclusive pet products
How do I apply for financial assistance?

Simply fill out our Financial Assistance Request Form, provide some details about your situation, and we’ll review your request as quickly as possible.
How does Palm4Paw’s financial assistance work?

If you’re a member and facing unexpected costs like vet bills, food shortages, or wellness needs, you can apply for assistance. We prioritize members who actively keep their pet’s records updated and follow recommended care practices. 𝐖𝐞 𝐚𝐫𝐞 𝐧𝐨𝐭 𝐚𝐧 𝐢𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞, 𝐚𝐧𝐝 𝐬𝐡𝐨𝐮𝐥𝐝 𝐧𝐨𝐭 𝐛𝐞 𝐮𝐬𝐞𝐝 𝐚𝐬 𝐨𝐧𝐞. 𝐀𝐥𝐥 𝐟𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 𝐚𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐜𝐞 𝐢𝐬 𝐫𝐞𝐠𝐚𝐫𝐝𝐞𝐝 𝐚𝐬 𝐚 𝐝𝐨𝐧𝐚𝐭𝐢𝐨𝐧 𝐟𝐫𝐨𝐦 𝐭𝐡𝐞 𝐂𝐨𝐦𝐩𝐚𝐧𝐲 𝐭𝐨 𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬.
What can the financial assistance cover?

It can help with: ✅ Emergency vet visits ✅ Routine checkups and vaccinations ✅ Medications and wellness treatments ✅ Essential pet supplies and food