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Shipping Policy

Order Processing Times​

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  • Orders are typically processed within 2-3 business days (excluding weekends and holidays).

  • During high-demand periods (e.g., holidays or major promotions), processing times may take up to 5 business days.

  • Orders placed after 3:00 PM EST will be processed the following business day.

 

You will receive a confirmation email with tracking information once your order has been shipped.

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Shipping Costs

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  • Standard Shipping (3-7 business days): $5.99 (Free for orders over $50)

  • Expedited Shipping (1-3 business days): $12.99

  • Overnight Shipping (1 business day): $24.99

 

Shipping costs are calculated at checkout and may vary depending on your location and chosen delivery method.

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Giftboxes sent to you are not subjected to any shipping cost, and the Company may waive or refund any shipping cost at Company discretion. 

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Domestic and International Shipping

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Domestic Shipping: Palm4Paw offers shipping to all 50 U.S. states, including Alaska and Hawaii.

 

International Shipping: At this time, Palm4Paw only ships within the United States. We are working to expand our services internationally in the future.

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Delivery Times and Tracking

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  • Standard delivery takes 3-7 business days from the shipment date.

  • Expedited and Overnight orders are prioritized to ensure faster delivery.

  • Tracking information will be provided via email once your order has shipped. Please allow up to 24 hours for your tracking details to update.

 

If your order is delayed, please contact our support team for further assistance.

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Potential Service Interruptions

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While we strive to deliver your orders on time, Palm4Paw is not responsible for delays caused by:

  • Severe weather conditions

  • Natural disasters

  • Shipping carrier delays

  • Government restrictions or emergencies

 

We will do our best to notify you of any service disruptions that may impact your order.

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Incorrect or Incomplete Address

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  • Please ensure your shipping address is accurate before completing your order.

  • Palm4Paw is not responsible for lost packages due to incorrect or incomplete addresses provided by the customer.

  • If you notice an error in your shipping details, please contact us immediately to update your information.

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Lost or Stolen Packages

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  • If your tracking information indicates that your package was delivered but you have not received it, please contact the carrier directly.

  • Palm4Paw is not responsible for packages marked as "delivered" but missing from your property.

  • If your package is lost in transit, please contact our support team, and we will assist you with filing a claim with the carrier.

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Damaged Items

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If your order arrives damaged, please contact us within 7 days of delivery with a photo of the damaged item(s) and your order details. We will gladly arrange a replacement or refund as appropriate.

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Contact Information

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For any questions or concerns regarding your shipment, please contact our support team:

📧 Email: support@palm4paw.com

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